Your records are yours. We built Kesia that way.
Kesia handles conversations between you and your customers. Here's how we protect them.
Isolated workspaces
Every business has its own workspace. Data is separated at the database level so one business can never see another's records.
Encryption
Data is encrypted in transit and at rest, with sensitive fields protected by per-workspace keys.
Official channel connections
Channels connect through each platform's official business APIs and permissions — never by scraping or personal logins.
Business accounts only
Kesia receives messages only from business accounts you connect. Personal inboxes are never in scope.
Permissions outside the AI
What Kesia is allowed to do is enforced by the system. An AI suggestion can never grant itself permission.
Limited internal access
Our team monitors platform health without routine access to your customers' records. Support access is scoped and logged.
Disconnect and delete
Remove a channel or revoke the assistant at any time, and request deletion of your workspace data.
Respectful messaging
Follow-ups respect opt-outs, platform messaging windows and frequency limits before anything is sent.
Questions about security? Let's talk.
We're happy to walk your team through how Kesia handles data.